Customer Service Hours of Operation: Monday to Friday 8:00 a.m. to 5:00 p.m. (closed all statutory holidays)

Please note due to COVID-19, the Release of Information office is open by appointments only.  For a Freedom of Information Request please call 705-675-9171 extension 6248.

Individuals wishing to request information under the Municipal Freedom of Information and Protection Personal Privacy Act must do so by providing one piece of identification (must include full name, date of birth, photograph and signature), application fee ($5.00), and the completed Freedom of Information Request Form.

All requests must include your name, full address, date of birth, and telephone number. The request must identify the specific record(s) you are looking for and enough information to allow our Customer Service Representatives to find the record(s).

Directory of General Records and Personal Information Banks

Please bring the completed form, personal identification and application fee to Police headquarters.

The mandatory $5.00 application fee (cash, cheque, Visa or MasterCard, or money order) must accompany all requests. The processing of this request will not begin until this fee has been received. In addition to the application fee, there is a legislated fee schedule for every hour of manual search required to locate a record, preparing the record for disclosure, computer and other costs incurred in locating, retrieving, processing and copying a record, shipping costs, and other costs incurred in responding to a request for a record:

Personal Records:

  • $0.20/page 
  • $10.00/disk for electronic documentation

General Records:

  • $30.00/hour search and preparation
  • $0.20/page
  • $10.00/disk for electronic documentation

Fees for Service