Civilian Recruitment

Communicator

Relays information to police and fire field units in response to calls for service. Acts as a call taker/screener and switchboard operator as required and answers all 911 calls for the City of Greater Sudbury, relaying the calls to the appropriate emergency agency.

Qualifications:

• Successful completion of Secondary School Education (Grade 12) or equivalent
• Demonstrated oral and written communication skills
• Keyboarding to a minimum of 50 wpm
• Successful completion of CRITICALL test and candidate assessments
• Demonstrated competency in using Microsoft Word and Excel
• Bilingualism (English/French) an asset
• Must be psychologically fit to perform the duties

Transcriber

Provides record transcription services utilizing the Records Management System (RMS) and other clerical duties as assigned to ensure the smooth and efficient operation of the Records Branch.

Qualifications:

• Successful completion of Secondary School Education (Grade 12) or equivalent
• Excellent written communication skills
• Must be able to meet standards of a Spelling and Grammar Assessment
• Demonstrated analytical thinking, observation and problem solving skills
• Keyboarding to a minimum of 50 wpm
• Demonstrated competency in using Microsoft Word/Excel/Windows
• Must be psychologically fit to perform the duties

 Customer Service

The Customer Service Clerk – Switchboard serves as a liaison between the general public and police records branch by providing a customer service through telephone and office reception and operates the main Switchboard console as required. In addition, provides assistance with the release of police information, when required.

Qualifications:

• Successful completion of Secondary School (Grade 12) or equivalent.
• Experience in dealing with the public.
• Good knowledge of office procedures and routines required through related experience.
• Demonstrated knowledge and experience in Microsoft Office related software to an accomplished level, including Microsoft Word, Excel and Adobe Acrobat.
• Keyboarding to a minimum of 45 wpm.
• Bilingualism (English/French) is required.